Пользовательское соглашение
1. Basic terms
An agreement is a user agreement that governs the relationship between the buyer and seller.
The Seller is Paevskaya Home Design LLC, which sells Products remotely on the Site. TIN 9728153168; OGRNIP 1257700140048; actual address: Moscow, st. Vorontsovskie Ponds, 3, office. 34/1.
Buyer - any individual or legal entity who has the ability to accept and pay for the goods ordered by him in accordance with the conditions established in this agreement and in accordance with the current legislation of the Russian Federation.
An online store is a seller’s trading platform, which is located on the Internet and contains a catalog of goods offered for sale, as well as information on prices and other information. This platform allows customers to place orders for selected products directly through the website.
A product is a material object that is sold. Information about goods is posted by the seller on the website for sale through the online store. The list of products presented on the site may be changed at the discretion of the seller without warning the buyer.
The site is a web resource, which is an online store paevskayahomedesign.ru and contains the necessary information about products, prices and terms of purchase.An order is a document that contains a list of goods and services selected by the buyer in the online store. It is generated automatically on the website or issued by the manager after a telephone call from the client.
Delivery is the process of delivering goods to a third party who provides the seller with services to deliver the order to the buyer.
A retail store is a seller's trading platform, which is located at the actual address. The retail store address can be found on the website.
2. General conditions
2.1. When ordering and paying for goods on the site, the buyer agrees and accepts all the terms and conditions set forth in this agreement.
2.2. The product is presented on the site using photographs, graphic and text materials, which are the property of the seller. These materials are not a public offer. If the buyer needs additional information to make a purchasing decision, the seller must provide it by phone, email or during a personal visit to a retail store. The seller must also provide product certification information upon the buyer's request.
2.3. By placing an order on the website, the buyer confirms the conclusion of the transaction on the terms provided for in this agreement. When registering on the site, the buyer agrees to the terms of storage and processing of his personal data, which are determined by the seller's privacy policy.2.4. The sale of goods is carried out by the seller through an online store on the territory of the Russian Federation.
2.5. The seller has the right to unilaterally accept or change the terms of the agreement. In the relationship between the seller and the buyer, the provisions of the agreement that were relevant at the time of registration of the buyer or the start of using the site apply.
2.6. The provisions of the Civil Code of the Russian Federation on retail purchase and sale, supply of goods, as well as the Law of the Russian Federation “On the Protection of Consumer Rights” and other legal acts adopted in accordance with them apply to the relationship between the buyer and the seller.
2.7. The Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1 does not apply to legal entities and individual entrepreneurs who order or purchase goods for business activities.
3. Subject of the agreement
3.1. The Seller, based on the Buyer’s Order and payment in the amount of 100%, sells the Products in accordance with the prices published on the Site, and the Buyer pays for and accepts the Products in accordance with the terms of the Agreement.
3.2. The Seller delivers the Goods to the Buyer if necessary. The method and timing of delivery are agreed upon by the parties during the sales process.
3.3. The procedure and payment for Delivery of the Order are stipulated in clause 7 of this Agreement.3.4. The Seller reserves the full and unconditional right to unilaterally modify in any way, that is, change, supplement, delete and otherwise adjust any clauses and parts of the clauses of the Agreement without prior notification to the Buyer. However, this does not constitute a basis for the Seller to refuse obligations under Orders already placed by the Buyer.
4. Product information
4.1. Photos on the site are samples of products. In reality, the product may look different than in the photo. Each photo is accompanied by information: article number, price and description of the product.
4.2. The online store may pre-screen, review, flag, select, change or delete any content on its site.
4.3. When purchasing technically complex products that require specialized installation and assembly, the seller is not responsible for their correct installation, assembly and use.
5. Ordering Products
5.1. You can order goods in two ways: through the website or by phone. To do this, you must use the contact information provided on the website.5.2. When placing an order on the website, the buyer must register by providing his personal information. During registration, the system requests a password, which should only be known to the buyer and not be passed on to third parties. The seller guarantees that this data will not be transferred to third parties. Detailed information on the storage and use of personal data is contained in the Privacy Policy located at https://paevskayahomedesign.ru/privacy.
5.3. If, after placing an order, it turns out that the seller does not have the required quantity of the ordered product or the required model, the seller informs the buyer about this within one business day. The buyer can choose one of two options: buy an existing product instead of a previously ordered one or cancel the order.
5.4. The order number is indicated in the sales receipt, invoice, electronic order form on the website and other documents that are generated by the seller and confirm the fact of the order. These documents are an integral part of the agreement.
5.5. The buyer has the right to change the composition of the order before its final formation by notifying the seller by phone numbers listed on the website or by email indicated on the website. In this case, the order confirmation will be considered the latest confirmation.5.6. The seller has the right to inform the buyer that the order has been placed and what the parameters of this order are. For this, various communication channels can be used: telephone, SMS, email, Max, Telegram, push notifications.
6. Payment for the Goods
6.1. Goods and services must be paid for at prices set by the seller.
6.2. Prices for goods and services in the online store are indicated in rubles and include all taxes. Payment is also accepted in rubles. Delivery costs are not included in the cost of goods and services; they are calculated individually after placing an order. The buyer can calculate the delivery cost independently or check it with the manager when placing an order by phone.
6.3. The price of goods in the online store can be changed by the seller at any time. However, if the product has already been ordered by the buyer, its price cannot be changed.
6.4. The goods can be paid for in various ways: cash, bank transfer or credit.
payment by credit card when placing an order or upon receiving the goods;
transfer of non-cash funds to the seller’s bank account (provided the order number is indicated);
use of electronic means of payment.
7. Delivery of the Goods
7.1. Delivery of goods ordered in the online store is carried out in several ways:
Pickup from a retail store is free.Transport company to the regions - according to the tariffs established by this company.
7.2. If the buyer is interested in another delivery option that is not described in this section, this issue is discussed separately with him.
7.3. Shipping costs, if any, are paid by the buyer. The exception is online store promotions that provide free delivery.
7.4. If the buyer did not receive the goods due to his own fault (for example, he was absent at the appointed time at the place where the goods were received), and the delivery method requires payment, then the buyer is obliged to pay for the delivery services of the goods. If it is necessary to call the seller's representatives again for delivery, these costs are also borne by the buyer.
7.5. When delivering the goods to the buyer, the delivery service provides all the necessary documents: cash receipt and sales receipt (if the purchase was made in cash), delivery note and invoice (if non-cash payment was made), warranty card, operating instructions and electronic or paper passport of the self-propelled vehicle (if provided).7.6. Upon receipt of the goods from the seller or his representative, the buyer should check the completeness and appearance of the goods, unpack it, inspect it and make sure that the goods do not have external mechanical damage and comply with the declared characteristics, appearance and configuration. It is also necessary to check the availability of cash receipts and sales receipts (if the purchase was made in cash), delivery note and invoice (if non-cash payment was made), warranty card, and operating instructions. Upon receipt of the goods, the buyer must familiarize himself with the conditions specified in the sales receipt and put his signature confirming his agreement with the rules for returning and exchanging goods.
7.7. The buyer has the right to accept or refuse the goods at the time of delivery by the delivery service in accordance with Section 8 of this agreement.
8. Return of Goods and funds
8.1. The procedure for returning or exchanging goods is carried out in accordance with the norms of the Civil Code of the Russian Federation and the Law of the Russian Federation “On the Protection of Consumer Rights” dated February 7, 1992 No. 2300-1.8.2. The buyer has the right to return goods of proper quality within seven days after purchase. This can be done at the nearest retail store or using the services of a transport company or courier service. Payment of shipping costs is the responsibility of the buyer. Exchanges and returns are possible if the product has not been used and has retained its original appearance, consumer properties, seals and factory labels. It is also necessary to have a sales or cash receipt confirming payment for the goods. If the buyer does not have a receipt, he can rely on witness statements. This procedure is available only to individuals.
8.3. A product of inadequate quality may be replaced with a similar product of adequate quality or returned to the Seller. In this case, the costs of Delivery of the Goods are paid by the Seller. The exchange of the Goods is carried out by returning the Goods of inadequate quality and selling a new Goods only after the Seller has checked the quality of the goods. In this case, the parties are guided by the norms of the Law of the Russian Federation “On the Protection of Consumer Rights”.
8.4. If any defects are detected in the product, the seller has the right to require the buyer to provide photographs:
the product itself;
claimed defect;
packaging;
manufacturer's nameplate.8.5. If the Buyer has any difficulties with a product purchased from the Seller, he can seek advice from the manager of the online store at the email addresses and telephone numbers listed on the Site. Photographic materials with detected deficiencies are also provided there.
8.6. Refunds to the buyer for goods of proper quality are carried out after inspection and acceptance of the goods by the seller. To do this, the buyer must fill out the appropriate application. Refunds are made in accordance with the current legislation of the Russian Federation.
8.7. Refunds to the buyer for goods of inadequate quality are carried out in accordance with the norms of the Russian Federation Law “On the Protection of Consumer Rights”.
8.8. The buyer is responsible for providing accurate information about his details for a refund in the application.
8.9. The seller does not accept claims regarding the goods if the buyer opened the packaging and inspected the goods in the following cases:
the absence of goods in the packaging when it is returned by the buyer;
presence of external mechanical damage;
shortage;
lack of a warranty card;
if the product is damaged due to the fault of the buyer or another product is transferred as a return, not the one purchased in the online store.8.10. The seller has the right to establish other conditions for the return and exchange of goods that do not contradict this agreement and the Law of the Russian Federation “On the Protection of Consumer Rights” dated February 7, 1992 No. 2300-1.
9. Product Warranty
9.1. The seller is responsible for defects found in the product during the warranty period, if any.
9.2. The warranty period is specified in the sales contract or warranty card. The terms of warranty and warranty service are determined by the manufacturer or seller.
9.3. After the expiration of the warranty period, the buyer's claims are considered by the seller in accordance with the law.
9.4. Warranty service may be denied in the following cases:
if the protective signs (marks, seals) of the plant/manufacturer are damaged.
if the serial numbers or product markings assigned by the factory/manufacturer do not correspond to the information specified in the warranty card.
if the product has been repaired by persons or organizations that do not have the rights and appropriate licenses, as well as relevant safety standards.
if the defects are caused due to the use of the product for a purpose that does not correspond to the established scope of application of this product, specified in the technical instructions or in the operating manual.if damage to the product occurred in violation of the rules and conditions of installation and connection, operation, transportation and storage.
if damage to the product occurred as a result of natural disasters, such as floods, fires, earthquakes and other situations, including domestic factors that cannot be controlled by the seller.
if the product has electrical and/or mechanical damage upon visual inspection.
if damage to the product occurs due to the entry of foreign objects, liquids, insects or animals, or various third-party substances into the product.
if defects or damage are caused by the use of consumables that cannot meet the operating requirements. Also, if damage is caused by the use of spare parts and/or consumables that are not original or official replacements for original ones.
10. Copyright
10.1. All information posted on the site pages, including images, product characteristics, text descriptions, designs, logos and trademarks, is the property of the seller. It is prohibited to copy, download and use the content of the online store for commercial purposes without the prior written consent of the seller.
10.2. The User undertakes not to send unauthorized advertising messages to the email addresses indicated on the Site.
11. Privacy11.1. The seller ensures the confidentiality of information about the buyer.
11.2. The online store has the right to terminate access to the personal account and block or cancel registration without warning the buyer. In this case, information about the buyer is deleted and his registration is canceled.
11.3. If the buyer violates the terms of the agreement, the seller has the right to suspend cooperation and/or use of the site until the violations are eliminated and damages are compensated.
11.4. The seller does not inform the buyer that his review has been deleted or rejected. The seller has the right not to publish a buyer's review if it does not correspond to the actual experience of using the product or if the information is not valuable to other buyers of the site.
11.5. The seller has the right to temporarily suspend the operation of the site for technical, technological or other reasons while these problems are resolved without prior notice to the buyer.
11.6. The seller uses the email addresses specified by the buyer when registering on the site to send information about new products, promotions and sales. If the buyer does not want to receive these mailings, he can unsubscribe from them by clicking on the special link in the received letter.
12. Responsibility of the parties
12.1. The seller is not responsible:12.1.1. For the accuracy of the data specified by the buyer when registering and ordering goods, as well as for the sale and delivery of goods if the buyer provided incorrect information about himself.
12.1.2. For the actions of related services and services used to provide services to the buyer, but not owned by the seller, such as banks, postal services, Internet providers, email services, payment systems, etc.
12.1.3. For any expenses incurred by the buyer, direct or indirect damage that may be caused to the buyer as a result of the use or inability to use the services of the online store. The seller is also not responsible for errors, omissions, interruptions, deletion of files, changes in functions, delays in data transfer and other problems not caused by the seller.
12.2. The buyer's order may be canceled by the seller if the order cannot be delivered to the client for reasons beyond the seller's control within three days after the first unsuccessful delivery attempt. If after three days the order has still not been delivered, the seller has the right to refuse to fulfill its obligations under this Agreement without notifying the buyer.
12.3. Use of the site is permitted only to persons over 18 years of age. The Buyer is responsible for any use of the site by minors under 18 years of age, as well as for all their actions on the site.12.4. For violation of the terms of this agreement, the buyer and seller are liable in accordance with the legislation of the Russian Federation.
13. Dispute resolution
13.1. In the event of any disputes or disagreements related to the execution of the agreement, the buyer and seller must try to resolve them through negotiations, consideration of complaints or other requests from the buyer. If negotiations do not lead to results, disputes must be resolved in the manner established by the legislation of the Russian Federation.
13.2. In all other matters not provided for in this agreement, the buyer and seller are guided by the current legislation of the Russian Federation.
14. Special conditions, force majeure
14.1. The buyer and seller are released from liability for partial or complete failure to fulfill obligations under the agreement if this is caused by extraordinary events (force majeure) that occurred after the conclusion of the agreement. Such events include force majeure circumstances that neither party could foresee or prevent by reasonable measures, such as floods, fires, earthquakes, explosions, storms, epidemics and other natural phenomena, as well as military actions, terrorist acts, acts of civil disobedience, etc.
15. Validity period15.1. The agreement comes into force from the moment the buyer registers on the site or contacts the seller to purchase goods.
15.2. The moment of contact is considered to be the beginning of the buyer’s actions aimed at purchasing the goods from the seller.